I wish to buy a POA item?

If you wish to purchase any price on application item please contact us and we will be more than happy to give you a price.

What currency will I be charged in? 

All credit card transactions are charged in NZ Dollars, prices in US, AU, CAN Dollars and GB Pounds are approximate, transactions are made in NZ Dollars and can differ slightly from the approximate prices due to exchange rate changes. We update our rates daily in order to minimise any discrepancy.

What are your purchasing options? 

When purchasing items from freeviewshop.co.nz you may choose from one of several purchasing options.

You may purchase with your credit card using our secure web payment form, pay by cheque or bank transfer. 

or phone (09) 8175105 we can assist you with the payment options 

What happens if you are unable to supply an item(s) for some reason ? 

In the unlikely event we are unable to supply an item we will refund the payment made for the item(s) that are not available as soon as is possible.

How do I contact you?

You are welcome to contact us for any reason by phone, mail or email.

Our contact details are:

freeviewshop.co.nz: 
Tel: (09) 8175105 ( 9am-5pm Monday-Friday) 
Fax: (09) 9251149  
WebRetail
PO Box 60680
Titirangi
Auckland 0642

Or you can use the following link: Email Contact Form

What do I do if my Items are damaged?

We are committed to providing quality equipment to you. You must notify us within 24 hours of receiving a damaged item as the couriers have a very short period in which we can claim for damage.

What happens if an item is faulty. 

If you think an item is faulty you should contact us by phone or email, many problems can be solved this way, often perceived problems are just a case of changing a setting. If we ask you to return something for testing or servicing you will need to cover the freight cost back to us,  warranty is return to base.

What is the warranty on options bought with a Receiver or Package. 

The warranty of an option bought with a receiver or package is that of the individual item, these are often listed separately, e.g. if you buy an external HDD with a receiver then the warranty will be that of the drive listed separately in the accessories section, most options will carry a one year warranty but sometimes it may be more e.g. if the receiver is an option of a package and the receiver by itself carries a 2 year warranty it will still have a 2 year warranty as part of the package. If in doubt please ask we will be please to advise the warranty period of any items.

What do I do if my Items are lost by the Courier?

Phone, fax or email us: Tel: (09) 8175105 ( 9am-5pm Monday-Friday) Fax: (09) 9251149 

What do I do if I wish to return an Item?

You can return unused unopened items only.

No monetary refunds will be given, only a credit.  Items must be sent back to us within 14 days of receipt with proof of purchase. Credit Notes are not redeemable for cash and can only be used to purchase products from the http://www.freeviewshop.co.nz website.

We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy. Before returning items we require that you contact us to discuss the details. Email Contact Form

Where do you ship to and what do you charge for shipping & handling?

We only ship to physical addresses (not PO Boxs). It is your responsibility to provide a correct delivery address.

New Zealand shipping/packaging is variable depending on items ordered:

Example freight costs for mainland New Zealand are:

Small items such as cables, CAMs etc ordered by themselves are $6

Small Satellite receivers are $10

Small Dishes are around $10

It is more economical to buy a package deal than individual items. Please see our packages.

Internationally we ship to the following countries:

American Samoa
Australia
Canada
Cook Islands
Fiji
French Polynesia
New Caledonia
Norfolk Island
Samoa
Tonga
United Kingdom
United States of America

You must contact us for International orders as shipping/packaging is variable depending on size and weight. Only small items are economical to send overseas.

How long will my order take to arrive?

We will ship your items as soon as possible, this is generally the next working day after the order is placed, however please call us if you order is urgent so we can give you specific advice on shipping times. Generally North Island orders will arrive the next day after shipping and South Island orders take one - two days. 

If there is a significant delay with a particular item we will most often have an alternative available and will inform you of lead times and alternatives.

Because we do not directly control all the delivery chain, we cannot guarantee that your item will always reach its destination within the target delivery times. We do not pay compensation for any delay in the delivery of your item.

Please email us if you need the items more quickly. We will advise you of all tracking details and the expected delivery time.